Version 1.0
Date: 14 July 2026
This Shipping Policy explains how we ship orders placed on our webshop. Please always read this policy together with our Terms and Conditions, which form the legal basis of every order.
We ship to Belgium and to all other countries of the European Union.
Contact us if you would like to know whether an exception is possible for a specific order.
We prepare and send our shipments through the shipping platform Sendcloud. For each order the most suitable carrier is automatically selected, such as Bpost, PostNL, DHL, DPD, GLS, UPS or FedEx. The choice depends on the destination and on the size, weight and value of your order.
As soon as your order has been shipped, you receive an email with a tracking link. We share the details needed for the delivery, such as your name, address, email address and telephone number, with Sendcloud and with the carrier. You can read more about this in our Privacy Policy.
We show all delivery costs and any other costs clearly at checkout, before you place your order. The total price at checkout includes VAT against the applicable rate in the country of delivery.
Products in stock. We normally dispatch the ordered goods within one working day after the order confirmation. Unless we expressly agree on a different delivery time with you, we always deliver within 30 days.
Backorders, preorders and products from outside the EU. Products marked as backorder or preorder, and products that first have to reach us from outside the European Union, can take 3 to 6 months to deliver. We state this longer delivery time on the product page and at checkout. By placing the order you expressly agree to that longer delivery time. You can read more in our Preorder Policy.
Delivery estimates on the webshop are indicative. The actual delivery time can be affected by manufacturer delays, carrier delays, customs procedures, weather conditions and public holidays. We keep you informed of any significant delay.
If we do not deliver on time, we will inform you with an additional delivery period. If we still do not deliver within that extra period, you may cancel the order. We then refund everything you have paid without undue delay.
Large telescopes, mounts, observatory equipment and other valuable products may need extra handling time, special transport, delivery by appointment, a signature on delivery or specialist installation by the manufacturer. Where this applies, we inform you before or shortly after the order confirmation.
You bear the risk of loss or damage only from the moment you, or someone you have appointed other than the carrier, physically receive the products. Until that moment the risk is ours.
Please check your delivery when it arrives. If the packaging or the product is visibly damaged, take photographs of both, keep all packaging materials and report the damage to us as soon as possible, preferably within 48 hours.
This helps us recover the damage from the carrier and solve your case quickly. It is a request, not a condition. Reporting later never affects your legal rights, including the legal conformity guarantee of two years described in our Warranty and Support Policy.
If your shipment does not arrive, or if the tracking status does not change for an unusually long time, contact us as soon as possible. We will open an investigation with the carrier and keep you informed. If the shipment turns out to be lost, we will send a replacement where available or refund you, whichever you prefer.
Please make sure the delivery details you provide are correct and complete. If incorrect or incomplete details cause extra costs, for example for redelivery or return to sender, we may charge those costs to you.
Questions about shipping? Contact us at info@nightskyoptics.eu.
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